Hi!

Phone: (917) 805 4894
Email: jamesdsmith@mac.com
206 New York Ave
Fort Lee, NJ 07024

With over 20 years of unparalleled expertise in user experience design who has consistently delivered innovative solutions for some of the world's most prestigious brands, including American Express, Morgan Stanley, and Pfizer.

Blending creative prowess, strategic vision and a deep understanding of user needs and behaviors to transform complex challenges into seamless, intuitive user experiences that delight customers and drive business success.

At American Express, I led groundbreaking projects that redefined OPEN their digital portal for small businesses ensuring a customer-centric approach. Then at Morgan Stanley the integration of sophisticated financial services with user-friendly interfaces, making complex financial information accessible and engaging. Then spearheaded at Pfizer, initiatives that improved patient engagement and streamlined healthcare solutions, demonstrating a unique ability to merge empathy with cutting-edge design.

  • Some of my significant accomplishments include:
    • Worked closely with partner fathom.info to develop clean upload interface and intuitive user experience, achieving 1000% increase in positive user testing.
    • Rebuilt the American’s with Disabilities Act Web Content Accessibility Guidelines (ADA WCAG 2.0) from the ground up, achieving 90% first attempt success rate and receiving recognition from CEO
    • Developed social media components for client music promotions, producing and shooting online video content and updating social media programs
  • James David Smith

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  • +9178054894
  • semajhtims@gmail.com

Experience 

JP Morgan

  • Senior Designer • UI/UX
  • Nov 2022 to Present

TCS Consulting

  • Senior Designer • UI/UX
  • Dec 2018 to Nov 2022

Goji Ai

  • UI/UX • Product Designer
  • Oct 2017 to Dec 2018

JP Morgan Chase

  • Video Content • UI/UX
  • Apr 2015 to Oct 2017

Bank of America

  • Digital Art Director • Video Content UI/UX
  • Mar 2014 to Apr 2015

Teacher’s Retirement System of NYC

  • Video Content • UI/UX
  • Mar 2013 to Mar 2014

Creative Consultant

  • Video Content • UI/UX
  • Jan 2012 to Mar 2013

HSI Productions

  • Writer • Director
  • Feb 2007 to Dec 2011

DIGITAS

  • Writer • Director
  • Feb 2006 to Mar 2008
  • Show All
  • Mobile
  • Video
  • Web
  • Print
  • Graphics
NEYO • Mad NEYO • Mad Video
Pixie Lott • Girls & Boys Pixie Lott • Girls and Boys Video
Rick Ross • The Boss Rick Ross • The Boss Video
Daniel Powter • Best Of Me Daniel Powter • Best Of Me Video
Carolina Liar • Show Me What I am Looking For Carolina Liar • Show Me What I am Looking For Video
CWD 2 CWD 2 Video
Harley Harley Video
Reebok Re-Tone Reebok Re-Tone Video
Visine Test 11 Visine Test 11 Video
AUTUMN SILK AUTUMN SILK Video
Ryan Leslie • Addicted Ryan Leslie • Addicted Video
Pussycat Dolls • Whatcha Think About That Pussycat Dolls • Whatcha Think About That Video
Sister Sister Video
Ferry Ferry Video
Change Change Video
Arthritis Foundation • Pop Lock Arthritis Foundation • Pop Lock Video
Pulco Pulco Video
Open Open Video
BoA K • Eat You Up BoA K • Eat You Up Video
Danial Danial Video
Copy of Dare Daisy Dare Video
Copy of BS 3 Britney Spears 3 Video
White Stripes • Conquest White Stripes • Conquest Video

Skills

  • Figma
    %
  • AI - LLM
    %
  • Photoshop
    %
  • AfterEffects
    %
  • Illustrator
    %
  • Sketch
    %
  • Hootsuite
    %
  • Blockchain
    %
  • Cryptocurrency
    %
  • Smart Contracts
    %

JP Morgan • Branding • Design

  • Created by: James Smith
  • Skills: Creative Direction • Design • Illustrator • Figma
  • Client: JP Morgan Legal

Project Brief

JP Morgan Legal requested a brand system for their collection of support products targeting legal professionals engaged with matters involving the organization

Research usage and test possible logo and identifiers prior to deployment to Legal services globally

Research and Discovery: Understanding the target audience, Legal's unique needs, values and mission. This involves conducting interviews to gather insights.

Concept Development: Brainstorm initial ideas based on the research. Considering the tone that will resonate with legal professionals, emphasizing attributes like trust, professionalism, and reliability

Design and Iteration: Create multiple logo drafts and identity elements, incorporating feedback from stakeholders. Ensuring they are versatile, scalable, and align with the brand's vision.

Finalization and Guidelines: Once approved, prepare the final logo files and develop a comprehensive brand guideline document. This includes color palettes, typography, usage rules, and application examples to ensure consistent branding across all touchpoints.

JP Morgan • Legal Payment • Spend Management

  • Created by: James Smith
  • Skills: Figma • ChatGPT
  • Client: JP Morgan Legal

Project Brief

Enhance the efficiency and effectiveness of JP Morgan's existing collection of applications tailored to tracking and payment of matters engaged in by JP Morgan and its legal service providers.

Research value of mobile deployment

LitHub Matter tracking and settlement disbursement application

Emerald Matter spend tracking and historical record

Passport 3rd Party invoice submitting and processing tool

Conduct user research and develop user personas and produce prototype using Figma

JP Morgan • Artificial Intelligence • LLM Integration

  • Created by: James Smith
  • Skills: Design Thinking Workshop • Sketch • Photoshop
  • Client: JP Morgan Legal

Project Brief

Work with AI Team for JP Morgan's global Legal department to effectively implement an LLM to improve efficiency, accuracy, and knowledge sharing while maintaining the highest standards of security and compliance.

Enhanced Information Retrieval: AI-driven knowledge graphs can interpret complex queries and provide more accurate and relevant search results by understanding the context and relationships between different legal concepts and documents.

Increased Efficiency and Productivity: By quickly surfacing relevant information and reducing the time spent on searching and verifying data, legal professionals can focus more on analysis and decision-making, thus increasing overall productivity.

Enhanced Compliance and Risk Management:AI can identify potential legal risks by analyzing patterns and relationships within the data, allowing for proactive risk management and mitigation strategies.

Improved Collaboration and Knowledge Sharing:This AI driven data visualization shows connections and relationships between various legal entities and concepts helps team members understand the broader context, leading to more informed decision-making and better strategic planning.

JP Morgan Chase • Mobile Payment Services Promo

  • Created by: James Smith
  • Skills: After Effects
  • Client: JP Morgan

Project Brief

Video promo for Chase Mobile Pay

DTCC • UI Design • UX Research

  • Created by: James Smith
  • Skills: Design Thinking Workshop • Sketch • Photoshop
  • Client: DTCC

Project Brief

DTCC has several landing pages for multiple groups within the organization that could possibly be consolidated into one product

Research possible prioritization of mobile deployment

Conduct design thinking workshop to define and clarify objectives and all deliverables.

Create user journeys and identify experience opportunities

Conduct user research and develop user personas

Produce product prototype and stage in InVision

Rockefeller Capital • Mobile Application

  • Created by: James Smith
  • Skills: Sketch • Invision • Illustrator
  • Client: Rockefeller Capital Management

Project Brief

A mobile application designed to provide customers the same functionality of the website regardless of their location can perform the same various financial operations they are accustomed to via their cell phone or tablet.

When creating the mobile app the research we conducted was distilled into the two most important qualities that they (users) wanted, security and simplicity. From this a list of best practices for developers and users was generated, focused on reducing or completely eliminating potential safety risks and I crafted this into a social media strategy.

King Melvin • Mobile Application

  • Created by: James Smith
  • Skills: Adobe XD • Photoshop • Illustrator
  • Client: King Melvin

Project Brief

King Melvin is your evening companion that always knows where to go! Consistently makes the best suggestions that liven up the mood and give you the best the night has to offer!

Research has identified these 4 industries are traditionally associated with weekend festivities and limited in their access to traditional marketing channels. This aggregate portal will provide a direct pipeline to their customers.

Morgan Stanley • Global Creative Services Promo

  • Created by: James Smith
  • Skills: After Effects
  • Client: Morgan Stanley

Project Brief

Video promo for Morgan Stanley Global Creative Lab

The client wanted to capture and convey the sense of collaborative teamwork and rapid delivery available from the global creative services team

TATA • Infographic Video

  • Created by: James Smith
  • Skills: After Effects
  • Client: TATA

Project Brief

A walkthrough of the TCS Design Workshop Process.

The client wanted to leverage an existing still graphic, a poster that was previously used.

My recommendation was to recreate each screen of the poster, towards the end but the budget would not allow that.

IMF • Global Document Repository

  • Created by: James Smith
  • Skills: Sketch • Invision • Illustrator • Microsoft Sharepoint
  • Client: International Monetary Fund

Project Brief

The challenge was with hundreds of locations distributed globally to create a single repository to house the most commonly used documents.

To accommodate the multitude of formats currently utilized the world leveraging Microsoft Sharepoint.

The UX recommendation was to offering templates at the start of the process with all identified documents the system has to collect.

US Trust • Women In Wealth

  • Created by: James Smith
  • Skills: After Effects • Photoshop • Illustrator
  • Client: US Trust

Project Brief

Pitched idea, designed content, and managed vendors for Women and Wealth series, increasing self-identified female traffic from 17% to 24%.

Managed team that conducted the video interviews and edited final content

Bank of America • Tombstone and Wheel of Wealth Products

  • Created by: James Smith
  • Skills: Photoshop • Illustator
  • Client: Bank of America

Project Brief

Pitched idea, designed content, and managed vendors for Women and Wealth series, increasing self-identified female traffic from 17% to 24%.

Created wireframes and lead development team for the US Trust Wheel of Wealth app.

Plan, conduct, and/or participate in user research such as analyze usability lab observations, perform task analyses, conduct card sorting, design and analyze quantitative surveys, interpret web analytics, and perform and analyze field research.

Visine • "Your Eyes" Promo

  • Created by: James Smith
  • Skills: After Effects • Premier
  • Client: Visine

Project Brief

User research into customer behaviors and identifying potential for behavioral shift in ocular health maintenance.

Sample video depecting the importance of ones eyes. Concept video targeted for surveys and focus groups on possible campaign.

J.P. Morgan • Machine Learning

  • Created by: James Smith
  • Skills: Sketch • Photoshop • Illustrator
  • Client: J.P. Morgan

Project Brief

Updated and maintained client facing Machine Learning JPM pages

Identify and develop opportunities for internal Machine learning products

Conduct user research and develop user personas

Create user journeys and identify experience opportunities

Design user interfaces and develop prototypes

Manage external creative vendors

Chase Banking Online • Motiongraphics • Illustration

  • Created by: James Smith
  • Skills: AfterEffects • Photoshop • Illustrator
  • Client: Chanse Online

Project Brief

Explainer Inforgraphics for Chase Online

Focus on migrating web users to mobile

Conduct user research and develop user personas

Create user journeys and identify experience opportunities

Produce motion graphics

Design inforgraphics

American Express • UI Design • UX Research

  • Created by: James Smith
  • Skills: AfterEffects • Photoshop • Illustrator
  • Client: American Express

Project Brief

Maintain and update the American Express Travel site

Create Black Card Culinary promotion and deploy site

Design new AMEX OPEN B2B portal

Conduct user research and develop user personas

Create user journeys and identify experience opportunities

Produce site graphics

Shoot Interviews used for content

Teachers Retirement System

  • Created by: James Smith
  • Skills: Dreamweaver • Photoshop • Illustrator
  • Client: Teachers Retirement System

Project Brief

Contracted to reimagine the user experience for benefits product access by both recent college grads and older retirees.

Worked with and secured buy in from both the programming team and communications department

Pfizer - Vaccine Site

  • Created by: James Smith
  • Skills: Dreamweaver • Photoshop • Illustrator
  • Client: Pfizer

Project Brief

Conducted extensive user research and testing to understand the diverse needs of users across all demographics.

Ensured the site was accessible and intuitive for individuals of all technical abilities.

Optimized site navigation for seamless scheduling and tracking of vaccine deliveries.

Collaborated with state officials to integrate real-time data and provide accurate, localized information.

American Automobile Association - Rewards App

  • Created by: James Smith
  • Skills: Sketch • Photoshop • Illustrator
  • Client: American Automobile Association

Project Brief

User Personas: Create detailed personas representing different segments of AAA members, ensuring diverse needs and behaviors are considered.

User Journey Mapping: Outline the typical user journeys to identify key interactions and touchpoints within the app.

Requirements Gathering: Compile and prioritize a list of features and functionalities based on user research and business goals.

Ideation: Collaborate with cross-functional teams to explore Machine Learning features and user interface.

General Electric - Procurement App

  • Created by: James Smith
  • Skills: Sketch • Photoshop • Illustrator
  • Client: GE Aerospace

Project Brief

General Electric (GE) Aerospace Division, one of the leading manufacturers of jet engines, components, and integrated systems for commercial and military aircraft. With a vast network of suppliers and complex procurement needs, GE Aerospace requires an efficient and user-friendly procurement app to streamline its supply chain processes, enhance supplier collaboration, and improve procurement efficiency.

The Procurement App revolutionize GE's aerospace division procurement processes by leveraging machine learning technology and user-centric design to enhance supplier collaboration, and providing powerful data insights, this experience plays a critical role in maintaining GE's leadership in the aerospace industry.

Pfizer - The Bug Bus

  • Created by: James Smith
  • Skills: Dreamweaver • Photoshop • Illustrator
  • Client: Teachers Retirement System

Project Brief

Contracted to reimagine the user experience for benefits product access by both recent college grads and older retirees.

Worked with and secured buy in from both the programing team and communications department